Blogchain: Org → Goal → Capabilities → Trust → Contracts

Trust. Old-fashioned virtues will help you build trust: consistency, clear communication, and a willingness to tackle awkward questions. But because trust takes years to build and moments to lose, building trust requires playing a defensive game too.

Avoid these five simple, yet common mistakes:

1. Inconsistent messages
2. Inconsistent standards
3. Misplaced benevolence
4. Ignoring the role office politics plays in organizations
5. Restricting the flow of information

via Robert Galford and Anne Drapeau's article, Enemies of Trust